Shipping & Delivery

Thank you for visiting Fire Place. This page details the terms of conditions of our shipping policy. We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Country	Work Time	Order Cutoff Time	Order Handling Time	Shipping Time	Shipping Fees
Europe	Monday to Friday	9:00 AM GMT-8 Pacific Standard Time (Los Angeles)	1-3 business days	8-15 business days	10.00 USD
Europe	Monday to Friday	9:00 AM GMT-8 Pacific Standard Time (Los Angeles)	1-3 business days	5-10 business days	22.00 USD

Tracking information:

We will notify you of the tracking number through email or account once your product has been sent. You can use this tracking number to track the progress of your package. It may take some time after receiving the tracking number for the tracking information to be updated.

Lost or Damaged Baggage:

Although we have taken precautions to ensure the safe delivery of your order, we cannot be held responsible for packages lost, stolen or damaged in transit. If you have a problem with the delivery of your package, please contact the carrier directly to file a complaint.

Address changes:

When checking out, please double-check that the mailing address you enter is accurate and full. We are not liable for any delays or delivery issues caused by inaccurate or incomplete addresses. If you need to change your shipping address after placing your order, please contact customer care as soon as possible.

Damages, Returns, Exchanges, and Refunds

If your order arrives damaged in any way, please contact us as soon as possible through the contact us page. Please include your order number, details of the damage, and a photo of the item’s condition. Allow us up to 48 hours to respond.

We address damages on a case-by-case basis and will do our best to work towards a satisfactory solution.

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus the return shipping costs.

Our Returns, Exchanges, and Refunds policy page (click here) provides more detailed information about your options and the procedures for returning an order.

If you have any further questions or need assistance with our shipping policy, please contact our customer service. We are here to provide excellent support and ensure hassle-free shipping.

Thank you for choosing Fire Place! Happy shopping!